SHOPPING INFORMATION

Chipolo is a Bluetooth item finder. That means that you can attach the Chipolo to a valuable you own and ring it in seconds with the Chipolo Application on your phone. Next to that, if you now double press the Chipolo (only applicable to Chipolo Plus and Classic) your phone will also ring! 

Please contact our support team to help you in your search. When you contact support make sure to provide them with your e-mail address of your Chipolo account. Then they can help you right away! If you prefer to try for yourself first please follow the steps below (Just curious, Need to find and Desperate to find).

For you to understand the application: It is most important to know when the Chipolo has been last connected. If this is recent (<24 hr) and you are sure you haven’t seen your Chipolo connected to your valuables after the time stamp of the last known location please follow these steps:

  • Open the Chipolo app on the phone;
  • Go to the detail view of the Chipolo that you have lost;
  • Under the map circle you see a time and location where your Chipolo was last seen;
  • Go physically to the last known location;
  • Walk around with the App opened and see if it reconnects. After every 5 steps just give the app 10-15 seconds to establish the Bluetooth connection;
  • Once found the bell logo will appear in the screen and you are able to ring it.

* If you can’t find it please contact support to check the battery status and other steps to take.

Please note that once the battery has reported as low this has been shown on the detail view screen in your Chipolo application screen. Always replace the battery immediately to make sure your valuable doesn’t get lost. The chance to re-establish Bluetooth connection with a low battery Chipolo is low.

Depending on the urgency of your loss we have written some scenarios for what you could do yourself.

 

Need to Find:

  • See if In-range:
    • If in-range (connected):
      • Now you can find it based on sound (note there is a slight time delay). 
    • If not-connected:
      • Look at the map in your Chipolo application and note date/time & location
        • If date/time of separation from Chipolo seems wrong to you, please go to ‘Desperate to find’ (final step).
        • If date/time is reasonable, then:
          • Go to the location shown on the map
            • If reconnected, follow ‘in range’ instructions above.
            • At location, but it will not reconnect
              • Follow the first reset Bluetooth step in this guide.
              • If still nothing, move to the next step: ‘Desperate to find’

Desperate to find:
(Already tried ‘Need to find’)

  • Share your Chipolo with a friend and also make sure their Bluetooth is on: They will need to download the app and create an account (all free and they don’t need to buy a Chipolo).
    • This helps make sure there is no miss-configuration on your phone
    • You can share with multiple people.
    • Follow this guide to share a Chipolo with family or friends.
    • Once shared go with a friend to the last known location to see if his/her phone picks the Bluetooth signal up.
  • Double check the reasonableness of the last location. Note the time & date.
    • If your Bluetooth is turned off or the operating system suspends the connection (as part of its battery optimization) or if the battery was reporting low battery alarms, then high risk that the last location is not correct. 
  • If the Chipolo is confirmed not at the last location, it is time to activate the Chipolo Community Search. You do this by pressing ‘Notify when found’ above the map in the detail view screen of your Chipolo. 
    • In addition, you can share your Chipolo (as described above) with people who might be around where you lost it (friends or business contacts if you were traveling, family if you lost it locally) [Remember, someone with the Chipolo Apps must get relatively close to a Bluetooth device for it to register—sharing with the right people dramatically increases those low odds and you also get the advantage that you know who found it (crowd is anonymous reports when registered—they can’t be told to pick it up).

Chipolo Card:

The battery of the Chipolo Card will last one year and is not replaceable. After this year you are eligible to join our renewal program.

 

Chipolo Plus:

The battery of the Chipolo Plus will last one year and is not replaceable. After this year you are eligible to join our renewal program.

 

Chipolo Classic:

The battery lasts up to 9 months. All Chipolos are shipped with one battery included. When the 9 month period has been passed, the Chipolo app will remind you to order a new battery (type: CR2025).

 

Older models:

The battery lasts up to 6 months. All Chipolos are shipped with one spare battery. This means that the usage can be up to a year from the point when it was purchased. When that period has been passed, the Chipolo app will remind you to order a new battery (type: CR2025).

In general we do not recommend to use Chipolo on pets. This is because the Chipolo might get wet and because our product is not a GPS tracker. This means that you can’t see ‘live’ on Google Maps or Apple Maps where your pet is. Some of our customers do have a Chipolo attached to their pet and use it to keep track of their pet’s location.

Our tech enthusiastic customers are willing to live with the “technology side effects”:

  • Weatherproofing the unit with tape;
  • false alarms from normal instability in the Bluetooth connection.

We take the security of your payment and personal information seriously. Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and the website are encrypted.

Your product will be delivered within 7 – 15 business days.

Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details.

Please note:

The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.

Business days are defined as Mondays to Fridays, excluding public holidays.

Currently we make use of a courier service. Delivery fee is calculated on checkout.

PayFast is a payments processing service for South Africans and South African websites. They enable easy, secure and instant transfer of money between online buyers and sellers.

PAYMENT INFORMATION

A wishlist is an feature that allows you to create personalized collections of products that you want to buy and saves them in your user account for future reference.

If you notify us within 7 days of damage to your goods occurring on delivery of your order, if stock is available, we will do our best to immediately arrange a replacement after:

 

If your return request falls within this policy and is deemed eligible for a return, we will:

  • replace the correct product to you (if the correct product is available) or;
  • refund you with the purchase price of the product.

We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

If you received an incomplete delivery, email us immediately.  Our friendly customer service team will be in touch to assist.

How it works:

New Mobicred users:

  1. First, you’ll need to register on Mobicred’s website and complete your application.
  2. Once approved, you can come back and pay for your items using Mobicred*.
  3. Your application may take 1 business days to process
  4. If you need your items right now, please select a different payment method. We can’t guarantee that your items will still be in stock when you return.

Existing Mobicred users:

  1. Select Mobicred as your payment option during checkout. (Payfast)
  2. Log in using your Mobicred username and password.
  3. Enter the one-time pin (OTP) that will be sent to your mobile phone.
  4. Click on “Confirm & Pay”.
  5. Your Mobicred account will be debited and we will send you a confirmation email of your order.