FREQUENTLY ASKED QUESTIONS
The battery lasts up to 9 months. All Chipolos are shipped with one battery included. When the 9 month period has been passed, the Chipolo app will remind you to order a new battery (type: CR2025).
Once we’ve received your order from our suppliers, we’ll send you an e-mail with tracking details.
The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. For cheque deposits, this means once the funds have been cleared, which is usually only 7 days after the deposit.
Business days are defined as Mondays to Fridays, excluding public holidays.
We want you to be 100% satisfied with your purchase. If you aren’t, you can choose to return your order to us for a full refund, original shipping costs and return shipping is paid by customer.
Please get in touch with us if you’d like to request a return.
We do not ship outside of South African borders at this time.