- How does Duet prevent me from losing my stuff?
The buzzer on Duet alerts you immediately whenever your phone is separated from it. Vice versa, the PROTAG App will alert you when you leave your Duet (attached to a valuable) behind. This way, you can turn around to retrieve your items and stop losing your things again.
- My phone is missing, what should I do?
Login to the PROTAG Trace system through the top right button on theprotag.com. PROTAG Trace allows you to track your phones location, which you can use to retrace your steps back to that location and press the button on Duet to ring your phone once it is within 30m (100 feet) from you.
- My items are missing, what should I do?
Whenever an item that is attached to a Duet gets separated from the phone it is paired with, the PROTAG app records the location in addition to the alerts. This way, you can retrace your steps to that location even if you missed the alert. At that location, turn on Radar to determine if your item is within 30m (100 feet) from you.
- Can Duet prevent theft?
No, though you will still be alerted if someone takes away your phone or valuables. It's designed for people who tend to lose their belongings.
- Where can I attach Duet on?
Duet ships with a key-ring, adhesive sticker by default. You can attach it easily to almost every item such as keys, bags, and purse.
- Is Duet compatible with my phone?
Duet requires BLE enabled phones running at least iOS 7 or Android 4.3.
- How long can Duet last?
Each CR2016 battery can power a Duet up to 6 months.
- Are the batteries replaceable?
Yes, Duet runs on a replaceable CR2016 battery.
- How do I setup my Duet?
Just 3 easy steps.
1. Put in the batteries provided.
2. Download the PROTAG app.
3. Follow the easy in-app tutorial to add your Duet to your account.
- What is the range of Duet?
The range of Duet to your phone is 10-30m, subjected to your surroundings and placement of Duet.
- Do I have to download any apps to use the Duet?
Yes, please download the PROTAG app from the respective app stores.
- How to ensure that connection is successful between your phone and Duet?
Once duet is paired with your phone, the blinking red light on duet will be converted to a blinking blue light.
- Are there any extra charges to my online PROTAG Trace features?
No, the price you paid is inclusive of the online PROTAG Trace features, the PROTAG App, warranty, and shipping.